Perfectial helps Clickatell build Touch - a chatbot that replaces outdated voice support with real-time communication
After reshaping enterprise mobile messaging, our client Clickatell wants to take communication between businesses and their customers to the next level.
The company launched a comprehensive end-to-end enterprise platform, Touch, that leverages chatbot technology and provides intelligent workflow automation to help firms delight clients with each interaction.
Real-time communication: no hold time, no wait time - that’s what people of the digital era have come to expect; and that’s what Touch is aimed to deliver.
To build this elaborate customer service tool and to ensure flawless automation of unique business processes, Clickatell has reached out to Perfectial.
Perfectial has been commissioned to develop an advanced customer service platform that reduces support costs and empowers support agents; to make it capable of handling a vast amount of simultaneous customer queries, and only handing elaborate requests over to human agents – at times when their interference is absolutely required.
Besides, we’ve been asked to make Touch easily integratable with all the popular ERP, CRM and support solutions so that it could complement and drastically enhance a firm’s support efforts, without undermining its established practices.
Here are the steps we’ve taken to bring Clickatell Touch to life:
Third Party Components